Shipping policy

We strive to deliver your orders efficiently and transparently. Below outlines our shipping procedures.

Order Processing and Dispatch
Once your order is placed and payment is processed, please allow 1-2 business days for dispatch.

Delivery
While our suppliers cannot guarantee delivery on a specific date or time, we will keep you informed via email if any unforeseen circumstances arise.

Free Shipping
We offer complimentary shipping across Australia. However, please note that some remote postcodes may be undeliverable for certain items. In such cases:

- Refund the item
- Notify you of the decision

Order Tracking
Upon shipment, you will receive tracking details to monitor the status of your order.

Returns
For information on returning items, please refer to our Refund Policy section below.
For Rugs: please refer to our rugs return policy
For all other items: please refer to our general return policy